Refund and Returns Policy

Welcome to “CreativiTeaHaus”! We take pride in the quality of our homemade cuisine and strive to ensure every customer is satisfied with our products, including those delivered to your home. Please review our refund and returns policy carefully.

Returns

As our products are perishable, we cannot accept returns once the food has been delivered to the customer or picked up. Please ensure your order is accurate before submission.

Refunds

If you receive a damaged or incorrect item due to an error from our cafe, please contact us within 24 hours of receiving your order:

• Email: support@creativiteahaus.glowupbkk.com
• Phone: +66 (81) 821-6916

We will review your request and offer one of the following solutions:

• Redelivery of the dishes at no additional cost.
• A refund if redelivery is not possible or convenient for the customer.

Order Cancellation

You may cancel your order without penalty if it has not yet been processed and prepared. Please contact us as soon as possible if you need to cancel your order.

Contact Information

If you have any questions about our refund and returns policy, please contact us using the information above.

Thank you for choosing “CreativiTeaHaus.” We are always here to assist you!